nutfreed policy

Last updated: August 26, 2026

This page sets out additional terms that apply when you use nutfreed, alongside our Privacy Policy, Terms of Service, and Return and Refund Policy. It covers things specific to how nutfreed operates as a nut allergy resource and marketplace, and should be read together with those other policies.

About nutfreed

nutfreed provides information, tools and resources for people living with nut allergies and people looking for nut-free products, including our Nut Allergy Radar, Translation Cards, informational content, and our marketplace of nut-free products from independent Marketplace Partners.

Not medical advice

Nothing on nutfreed, including our translation cards, Nut Allergy Radar alerts, blog and informational content, or any product listed on our marketplace, constitutes medical advice, and none of it should be relied on as a guarantee of safety. Food allergies can be serious and life-threatening. Always:

  • Check ingredients and allergen information directly with the manufacturer, restaurant, or vendor before consuming or serving any product
  • Consult a qualified medical professional for advice on managing your or your child's allergy
  • Carry any prescribed emergency medication in line with your medical team's guidance

Our translation cards are a practical communication tool and do not guarantee that any restaurant, kitchen, or product will be nut-free.

nutfreed Translation Cards (digital products)

Our translation cards are digital products, delivered electronically for immediate access after purchase. You have the right to cancel your purchase within 14 days for a full refund, in line with the Consumer Contracts Regulations 2013. See our Return and Refund Policy for full detail on how to cancel and what happens next.

The nutfreed Marketplace

nutfreed hosts a marketplace connecting our community with nut-free products from independent businesses who pay to be featured (Marketplace Partners).

The following applies to any purchase you make from a Marketplace Partner through nutfreed:

  • nutfreed is not the seller, and has no role in the transaction. Marketplace Partners are independent businesses who list and sell their own products, entirely on their own website. Clicking a listing takes you off nutfreed, and any purchase is made directly with that Marketplace Partner. Your contract of sale is with them, not with nutfreed.
  • Marketplace Partners are responsible for their products. This includes the accuracy of product and allergen information, product safety and quality, order fulfilment, and handling of returns, exchanges, and refunds.
  • A listing is not a safety guarantee. We carry out checks on the Marketplace Partners and products we bring onto the marketplace, but this doesn't replace your own checks. Always verify allergen information directly with the Marketplace Partner before purchasing or consuming a product.
  • Marketplace Partners pay to be featured. Every Marketplace Partner pays nutfreed to be listed, and Marketplace Partners on our premium tier pay for more prominent placement, such as featuring on our homepage. This doesn't affect the accuracy of what's shown to you.
  • Your data. nutfreed never collects or receives any order, payment, or delivery information for a purchase made from a Marketplace Partner. That information goes directly to the Marketplace Partner themselves, on their own website, and is never shared with, or seen by, us. See our Privacy Policy for detail on what nutfreed does collect, such as anonymous click tracking when you use the marketplace.
  • Complaints and returns for marketplace products are handled by the Marketplace Partner in the first instance. See "Complaints" below.

Membership and marketing communications

If you sign up to become a nutfreed member, we'll ask for your consent before sending marketing communications such as offers, allergy alerts, news, and product updates. This may include messages sent on behalf of nutfreed's Marketplace Partners. We run these using our own member list and do not hand your personal information to a Marketplace Partner for their own marketing purposes. You can withdraw your marketing consent at any time using the unsubscribe link in any email, or by contacting us. See our Privacy Policy for full detail on how we use your information.

Member insights for Marketplace Partners

If you're a nutfreed member, we may use information about your marketplace activity and the preferences you gave us at signup to build aggregated, anonymised statistics about member engagement, for example, what proportion of clicks on a product came from members, or broad patterns in what members are shopping for. We may share these statistics with our Marketplace Partners.

These statistics are always aggregated across a group of members large enough that no individual member can ever be identified from them. We never share your individual profile, activity, or any other personal information with a Marketplace Partner. See our Privacy Policy for full detail, including how to object to this use of your information.

Complaints

If your complaint is about nutfreed directly, for example, your translation card purchase or your membership, contact us at [email protected]. If your complaint relates to a product or purchase from a Marketplace Partner, please contact that Marketplace Partner directly. You'll find their contact details on their own website, where your purchase was made. If you're unable to resolve it with them, contact us and we'll assist where we can.

Governing law

This policy, and your use of nutfreed, is governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to this policy

We may update this policy from time to time, including as our marketplace develops. We'll update the "last updated" date above whenever we do.

Contact us

nutfreed is the trading name of NUTFREED LTD, a company registered in England and Wales, company number 17053043.
124 City Road, London EC1V 2NX, United Kingdom
[email protected]